MENTOR CALL ASSOCIATE / CUSTOMER CARE SUPPORT
Company: Competitive Cracker
Location: Kakkanad Full-time | Experience: 6 - months to 1 year
About the Role:
Act as an advanced point of student engagement, handling escalated cases, ensuring issue resolution and providing enhanced motivational and academic support.
Responsibilities:
• Handle cases escalated by Mentor Call Executives
• Understand each student's academic background and hurdles
• Ensure students are added to groups/app within 24 hours
• Coordinate with Research Assistants and Technical Support Team
• Track and update student issue/bug logs
• Collect detailed student reviews on course delivery and services
• Motivate students based on their personal and academic context
Requirements:
• Strong communication and persuasion skills
• Problem-solving mindset
• Knowledge of Competitive Cracker's products and services
• Ability to escalate issues with proper documentation
NOTE : ONLY CANDIDATES FROM KERALA WILL BE PREFERRED