Job Description – Technical Support Assistant
Company: Competitive Cracker
Location: Kakkanad Full-time | Experience: 6 months to 1 year
Job Summary
* Create, verify, and manage new user accounts with accuracy.
* Perform data entry, data validation, sorting, and filtering of records.
* Maintain and update databases while ensuring data integrity.
* Handle customer calls and provide technical support for platform-related issues.
* Respond to customer queries and provide timely resolutions.
* Troubleshoot application-related issues and escalate complex cases when necessary.
* Coordinate with the IT team to identify, report, and resolve technical problems.
* Monitor reported issues from both customer and internal teams until closure.
* Assist users in understanding and navigating the education platform.
* Maintain accurate records of support requests and resolutions.
Required Skills & Qualifications
* Basic knowledge of Microsoft Excel (data entry, sorting, filtering, and simple formulas).
* Strong attention to detail and data accuracy.
* Good communication and customer service skills.
* Ability to handle technical support calls professionally.
* Basic troubleshooting and problem-solving skills.
* Ability to work effectively with cross-functional teams, especially the IT team.
* Basic understanding of education platform workflows or Learning Management Systems (LMS) is an added advantage.
* Ability to multitask and work in a fast-paced environment.
NOTE : ONLY CANDIDATES FROM KERALA WILL BE PREFERRED